If your item arrives damaged, is incorrect, or develops a fault, please email support@tryfruily.com with your order number and a brief description of the issue. We’ll review the details and help you with the next steps under our Return & Refund Policy.

Once your replacement is approved, we’ll confirm the estimated dispatch and delivery times based on stock availability and your location. Available tracking details will be sent by email after dispatch.

Delivery availability depends on your address and the carrier’s service coverage. Available shipping options and charges are shown at checkout. If no shipping option appears for your address, please contact support@tryfruily.com before ordering.

Packaging varies depending on the product and shipment. If you have a specific packaging request, please contact support@tryfruily.com before ordering so we can confirm whether we can accommodate it.

Please email support@tryfruily.com as soon as possible with your order number and requested change. We’ll check your order status and confirm whether a change or cancellation is still possible. Orders already being processed or shipped may be difficult to change or stop. This does not affect your statutory cancellation rights.